ITIL 4 Managing Professional Create, Deliver & Support manuals is a crucial part of the ITIL 4 framework and focuses on the core activities required to create, deliver and support IT-based products and services. It extends the traditional service management processes by including aspects of service creation, providing a more holistic approach to the development and integration of services within the enterprise.
The manual emphasizes bringing together different value streams and ensuring that activities are carried out efficiently, from the concept stage to the final, functioning service. It also covers the practices, methods and tools that support these processes, providing a strong foundation for maintaining service quality and continuous improvement. The manual is aimed at IT professionals, managers and practitioners working with IT Service Management (ITSM) who are responsible for the daily operation and delivery of both IT and digital services. It helps them ensure high service quality, meet rising customer expectations and deliver innovative solutions in a competitive market.
