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ITIL Foundation

A basis for better efficiency and quality

Get to grips with the fundamentals of IT service management with ITIL® Foundation.
  • The world's leading IT service management framework
  • Ensure continuous quality and the improvement of IT services
  • Used for IT services worldwide for more than 30 years
  • Manages the entire service lifecycle from development to improvement
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Course description
Course content
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You will learn

  • Basic theoretical understanding of IT Service Management.
  • Focus on value creation through digital services and products.
  • Insight into the structure and interrelationship between all the basic elements of ITIL® 4.
  • Understanding of the application of the 7 guiding principles.
  • Review of the 15 most common ITSM practices (incl. processes).
  • Competences to work in processes.
  • The necessary prerequisites to pass the ITIL® 4 Foundation certification exam.

ITIL Foundation – 4th edition is the world’s most widely used methodology for IT Service Management. ITIL is an acronym for Information Technology Infrastructure Library and framework that can be used to lead and manage IT department deliverables. The ITIL 4 e-learning course is part of the AXELOS “Best Practice“family. This means that the methodology is based on the analyses of the experiences of thousands of public and private organisations over the years. ITIL Foundation provides the theoretical foundation for the entire ITIL framework. The framework consists of a total of 10 certifications divided into 4 levels – from foundation to master.

What you will learn

ITIL Service Management or IT Service Management is essential in the relationship between IT and business. All businesses depend on well-functioning IT systems in order to deliver products and services to their customers. The ITIL 4 certification provides tools and processes to ensure efficiency, quality and focus in the management of the IT department’s work (Read more at AXELOS ). ITIL Foundation is considered in many industries as mandatory for IT managers at all levels. The ITIL 4 certification provides you with the basic prerequisites for working with IT Service Management. On the course you will gain an understanding of how ITIL is used to transform the IT department into an IT service department for business. The aim is to drive and secure an IT strategic ‘fit’ between business strategy and IT delivery. You’ll learn how ITIL supports modern technologies and ways of working in modern companies.

Furthermore, the certification will give you an understanding of the ITIL 4 service management framework that organises the many different types of services that IT can deliver. For example, quality control, continuous improvements, data and IT functions such as service catalogue, etc. The framework has evolved to improve the adoption of modern technologies and ways in which to work.

ITIL is a perfect fit for the modern digital organisation. Mentorix ITIL Foundation course is online as e-learning You can combine your ITIL 4 certification with a Scrum Master certification.

Who is this course for?
  • The course is aimed at anyone who wants to gain a basic knowledge of or is already working in service management or other areas of IT (e.g. IT development).
  • The course can be used in all service areas – but it is primarily aimed at IT service providers .
  • The certification can be, and is, utilised by IT professionals who work in organisations that have adopted ITIL.
  • ITIL 4 strengthens professional communities in IT Service Management (ITSM), as the ITIL certification is taken by a wide range of professionals working in digitisation.
  • ITIL strengthens both IT professionals’ and organisations’ ability to create IT-supported business products by focusing digitisation efforts on what makes the most strategic sense.
The purpose of the course
  • Organisations and individuals are supported to get the most out of IT and digital services through ITIL.
  • Establishing an IT service management system that includes practical and well-documented guidance.
  • Gaining tools and a common language that strengthens collaboration in IT teams, which creates value for the entire business.

At Mentorix, you can always try ITIL e-learning courses before you sign up. Call us 72 44 1234 and hear about your options.

Online course

Over the last 10 years, Mentorix has specialised in the production of e-learning long before it became fashionable. We know that digital learning is not about powering flat PDF or Powerpoint files. No, at Mentorix we take advantage of digital opportunities such as apps, games, quizzes, etc. to create learning that you won’t be able to achieve in a classroom. We provide our students with a unique electronic learning experience.

The advantage of online courses?

  • Take the course when it suits you and learn at your own pace.
  • Learn in fun new ways through video, quizzes, audio, and more.
  • Avoid wasting time and unnecessary transport.
  • Easily see how far you've come and keep track of your stats.
  • Possibility to download and print materials, process model and sample test.
  • Get higher pass rates than traditional classroom courses.

Company courses

Do you have several employees in the same organization who need to improve their skills together?

Our combined training programs give your company the opportunity to adapt a training course that fits the specific needs. Together with you, we find the right courses and design a learning process consisting of webinar, online training and classroom training.

We provide employees with flexible and cost-effective training by combining various forms of learning. Fixed costs for travel and accommodation are saved by reducing physical presence in the classroom. Cost-effective training means that more employees get the opportunity to build up new skills to the great benefit of the company.

Contact us for more guidance – and Get a great deal

Additional products

Additional products

Choose your payment for

ITIL Foundation

Monthly

kr 695 Per month ex. vat
  • Access for one user
  • 12 months access to course
  • Access to all content
  • Access to all upcoming courses
  • Exam vouchers included*
  • Online manual included*
  • Voucher of 20% on next course
Sign up now
Paid monthly
Total price: DKK 8,340. ex. VAT
The subscription expires after 12 months

Annual

kr 495 Per month ex. vat
  • Access for one user
  • 12 months access to course
  • Access to all content
  • Access to all upcoming courses
  • Exam vouchers included*
  • Online manual included*
  • Voucher of 20% on next course
Sign up now
Paid annually (Save 29%)
Total price : 5.940 Kr. ex.VAT
Subscription expires after 12 months

About the trainer

mentorix-instructor-bettina-pruds
Bettina Prühs
Accredited trainer in ITIL4®

Accreditations ITIL 4 Foundation VeriSM™ is an organization-wide service management approach that looks end-to-end rather than focusing on a single department SDI Support Center Analyst, Service desk maturity assessment via SDI certification program

Included in the course

  • 4 hours 19 min of video
  • Language: Danish / English
  • 12 months access
  • Online exam
  • ITIL4 manual
  • Proof of your certifications
  • 2 sample exam
  • Pass rate: 86.67 %

6.900,00 kr.

ex. vat

Add to Cart
Pay per month

Customer service

Get help, advice and

answers to your questions.

Call all weekdays

(+45) 72 44 12 34

kursus@mentorix.dk

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Course content

  • Introduction to ITIL® Foundation
  • Key concepts of service management
  • The four dimensions of service management ( Organisations and people – Information and technology – Partner and suppliers – Value streams and processes)
  • The ITIL service value system ( The ITIL guiding principles – Service value chain – Continual Improvement )
  • ITIL management practices General management practice ( Architecture management – Relationship management – Information security management – Supplier management)
  • Service management practices ( Change control – Incident management – IT asset management – Service desk – Service configuration management – Monitoring and event management – Problem management – Technical management practices)
  • Sample Paper
  • The ITIL story

Official exam

The ITIL® 4 Foundation exam format:

  • Type of questions: Multiple Choice.
  • Duration: 60 Minutes.
  • Material Allowed: None, this is a ‘closed book’ exam.
  • Number of marks: 40 marks, there are 40 questions each worth 1 mark.
  • Pass Mark: 26 marks, you will need to get 26 questions correct (65%) to pass the exam.

Our courses are accredited by the leading learning institutions across the globe

Mentorix ApS is an Accredited Training Organizations (ATO) by APM Group International. The Swirl logo™ Change Management®, AgilePM® are trademarks of the APM Group Ltd., used under permission of the APM Group Ltd. All rights reserved.

PRINCE2®, PRINCE2 Agile®, MoP®, MSP®, M_o_R®, P3O®, ITIL® are a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All Rights reserved.
Copyright © AXELOS Limited 2011. Material is reproduced under license from AXELOS Limited. All rights reserved.

The APMG International Change Management , AgilePM and Swirl Device logo are a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.

Mentorix ApS is a SCRUMstudy Authorized Training Partner (ATP). SPOC™, SMC™ og SDC™ are trademarks owned by SCRUMstudy.

AXELOS, PeopleCert, APM Group, and Scrum Study have accredited our courses, materials, and trainers, confirming that they achieve the high standards they require of their training partners.

Get help, advice and answers to your questions

Do you have a question about our courses, prices or anything else? Call us or send your inquiry below.
You will typically receive an answer the same day.

You can call us on all weekdays at 09.00–16.00

+45 72 44 12 34

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Mentorix ApS
Aarhusgade 118, 1th floor
2150 Nordhavn

CVR: 40 49 61 49
info@mentorix.dk

+45 72 44 12 34

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We offer you to split your payment for your course into instalments of 695 DKK over 12 months.

  • Full certification – course, and manual
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Split your payment and pay a fixed low price for 12 months 695 DKK per month
Split your payment and pay a fixed low price for 12 months 695 DKK per month

We offer you to split your payment for your course into instalments of 695 DKK over 12 months.

  • Full certification – course, and manual
  • 12 months access to all courses
  • Paid monthly via debit card

Total pris 8.340,00 kr. ex. vat

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ITIL Foundation

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  • 12 months access
  • Online exam
  • Official manuals
  • Proof of your certifications
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