ITIL 4 Specialist – Create, Deliver and Support

ITIL  is the world’s most widely used methodology for IT Service Management. ITIL is an acronym for Information Technology Infrastructure Library and framework that can be used to lead and manage IT department deliverables. This course is part of the ITIL Practice Manager or ITIL Managing Professional pathway.

Unlock the skills needed to design, deliver, and support modern IT-enabled services with the ITIL® 4 Specialist: Create, Deliver & Support course. This essential training is part of the ITIL Managing Professional and ITIL Practice Manager certification tracks, tailored for IT, digital, and service management professionals.

This course provides a comprehensive understanding of how to integrate value streams and key activities across the service lifecycle—from concept and development to delivery and support. Learn how to apply a holistic approach to IT service management (ITSM), combining agile practices, automation, continuous feedback, and collaboration.

You’ll explore critical areas such as software development, testing, knowledge management, sourcing strategies, emerging technologies, and work management. Designed for the evolving demands of the digital era, the course emphasizes the importance of a service-oriented culture, cross-functional teamwork, and a growth mindset.

By the end of the course, you will be equipped with practical methods, tools, and ITIL practices to improve service performance, drive service quality, and support continuous improvement initiatives in your organization.

Who is this course for?

This course is ideal for:

• IT professionals and service managers responsible for designing, delivering, and supporting IT services.

• ITIL 4 Foundation certificate holders who are pursuing the ITIL Managing Professional or Practice Manager designations.

• Service desk and support team leads looking to improve operational efficiency and team performance.

• Digital transformation and DevOps professionals seeking to align IT service practices with modern delivery models.

• Project managers, process owners, and business relationship managers involved in service planning, execution, and improvement.

• Anyone involved in the creation and management of IT-enabled products and services, looking to build a service-oriented mindset and strengthen cross-functional collaboration.

The purpose of the course

• Organisations and individuals are supported to get the most out of IT and digital services through ITIL.
• Establishing an IT service management system that includes practical and well-documented guidance.
• Gaining tools and a common language that strengthens collaboration in IT teams, which creates value for the entire business.

Perquisites

At Mentorix, you can always try ITIL e-learning courses before you sign up. Call us 72 44 1234 and hear about your options.