FAQ
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Courses
What does accreditation mean?
An accreditation is the same as an approval to, for example, provide a specific service – such as a course. The accreditation is given by an accrediting organisation. It is often also the accrediting organisation that sets the rules and requirements that Mentorix as a course provider must meet in order to call itself an “accredited course provider”. It is also the accrediting organisation that sets the requirements that you as a course participant must meet in order to be certified in e.g. PRINCE2, MSP or something completely 3.
Is it possible to get help and ask questions on your online courses?
Yes, all our courses have their own “community” where questions can be asked to a trainer. Here you can also see previous questions and answers.
All technical questions can be sent to kursus@mentorix.dk
What are the different ways of organising courses?
Classroom: traditional course format where teaching takes place in a physical room. Mentorix uses this form of teaching in connection with education and training directly at companies and organisations.
Virtual teaching: a more modern way of classroom teaching. The only difference is that students and teacher are not (necessarily) sitting in the same room, but are instead connected directly via an online service (e.g. Skype, MS Teams, Zoom, etc.) Mentorix uses this method occasionally.
Online teaching: there are currently two different dominant forms. What they have in common is that they are generally used as a form of self-study.
Letter school or Power Point method, where the course pages are designed as slides.
Like virtual teaching, but where the teaching is recorded on video and supported by interactive quizzes and tests. Mentorix uses this method.
Examination, certification
Is your certification as good as the one I can get from one of the big course providers?
Yes! It is 100% the same certification.
Mentorix is “Accredited Training Organizations” (ATO) from Axelos, APM Group and Scrum Study (VM Edu). This means that you can be confident that your certificate is valid and that the training and our trainers fully meet the requirements to be accredited.
What do I do if I don't pass the exam?
With the Scrum courses you have 2 free exam attempts. For the other certifications (PRINCE2, MSP, MOR etc.), you can purchase a Take2 re-site option – here you get 1 extra attempt at the exam.
Re-site option costs 500 DKK plus VAT. It must be purchased when ordering the exam for the first time. That is, you have to decide before you take the exam for the first time.
How does it work to take an online exam?
AXELOS: Online exams are held via ProctorU. When you book your exam, you will receive an email from our exam provider (PeopleCert) with a link to create a user profile with ProctorU. You will also receive a guide. You choose the date and time that suits you. The exam is monitored via webcam. On the day of the exam, you will be guided through from the start, for example, when to show photo ID, show the room you are sitting in, etc.
VMEdu (Scrum exams): online exam held via Webex. When you book your exam, you will receive an email from our exam provider (VMEdu) with a link and password to your profile. You choose the exam date and time that suits you.
Requirements for choosing online exams:
You must have a webcam (if it is a built-in webcam, bring a mirror as the room must be checked before start)
You will need a microphone
You must have the opportunity to take the exam in a room without others
You must show a valid photo ID (driving licence or passport)
How do I book the exam?
When you are ready to take your exam, you have two options:
You can book directly through the platform because the exam is included in the course to which you have access
You can also write an email to
kursus@mentorix.dkmed the following information: name, e-mail, which certification and language you want (e.g.: PRINCE2 Foundation – DK) and any comments (e.g.: dyslexia). Within 2 working days you will receive an email from us and then an email from the exam provider, PeopleCert, to guide you further.
Ps. Emails from PeopleCert may end up in spam or junk mail so be sure to check here.
What if I'm worried I won't pass the exam - or that I won't pass the exam?
If you are unlucky enough not to pass your exam, you always have the option to retake the exam. However, there is often an additional examination fee. You can also choose to “insure” yourself by purchasing a double exam attempt. See the rules for the different course providers:
AXELOS (PRINCE2, MSP, ITIL, PRINCE2 Agile, etc.): here you need to purchase the “Take2 re-sit option”. This add-on must be purchased when booking your course. If you fail the first exam attempt, you have bought an additional opportunity within 6 months of the first attempt. This purchase can NOT be ordered at a later date. Take2 re-sit option currently costs 500,- DKK + VAT.
SCRUM Study: here you always have two free exam attempts.
Company courses
Who can participate?
Anyone working on projects in your organisation can – managers and employees from the same teams and across one or more departments.You decide which employees can benefit from certification – and the good skills.
Can all professional groups participate in company courses?
Yes, there is no restriction in the professional groups. To ensure the maximum benefit from our courses, we encourage the right composition. If you are in doubt about the composition, please contact us.
How many participants can there be?
We adapt completely to your needs and wishes, so we have no limits. A class normally consists of no more than 12 students. If there are more of you, we’ll just make more teams.
Where are the courses held?
We hold the courses exactly where it suits you – both in Denmark and abroad. We are also happy to help you find a good place through our extensive network.
How are your courses different?
We always offer online training alongside classroom training (blended learning). This means that even before the physical start of the course, students have some basic knowledge to build on. This frees up time to run case and dialogue-based learning, which helps to increase learning considerably. Students have access to the material for 12 months, minimising the loss of learning that many students experience after an intensive course.
What does it cost?
- We give you an individual offer and prices vary according to the following:
- Number of participants in the programme
- Number of days of teaching
- Room hire (if the course is not held on your premises)
- The more participants on the course, the better price we can give you. In addition, you get a much better price by sending several employees on a company course rather than buying individual courses for each employee.
Who teaches the courses?
We only use accredited trainers who are specialised in the different courses. They all have more than 10 years of teaching and practical experience, which means our teaching is more hands-on than what our competitors can offer.
Prices and payment
How come your courses cost half of what I can find?
Mentorix’s courses are 100% online, which means we only have to pay for a trainer once. Furthermore, Mentorix has no costs for rooms or catering in connection with the course. Therefore, we can do it much cheaper than the classic classroom courses.
Can I pay by credit card?
Yes, you will receive an invoice from our payment system, where there is a blue button from which you can pay by credit card.
Price guarantee?
The price guarantee means that if you find a better price for a course with accreditation certificate in Denmark – we’ll match it here on Mentorix.com
Complaint
What do I do if I want to complain about either my course or Mentorix?
- If you are unhappy with your course, you can complain to Mentorix. There are no restrictions on what you can complain about. Your complaint must contain the following information in order to be processed by Mentorix:
- Your full name
- The email address you use to access Mentorix courses. The email address must be active – we must be able to reply to you via the email address.
- The name of the course/exam (insert link if possible) or person your complaint is about.
- Your complaint – remember, we need as accurate a picture as possible of what you want to complain about.
- Relevant documentation to support your complaint.
Mentorix only handles written complaints. Mentorix always responds to complaints in writing for our quality control purposes. You can expect an acknowledgement of receipt of your complaint within 24 hours, which will include a statement of how long Mentorix will take to process your complaint.
You can send your complaint to: info@mentorix.dk
