DevOps webinar

Since starting work in 1976, my focus has been on building, delivering or supporting services to help others do their work. I learned a lot before getting involved with IT, and see IT as just one element of a bigger service creation and management concept. In 1989 I joined a CCTA team building and promoting the new IT Infrastructure Library set of best practice; I have stayed involved with ITIL and ITSM ever since. I was an author for ITIL V1, V2 and V3 and had my work published in many places: by BSI, VHP, itSMF and in numerous white papers and blogs. While I’ve written a lot, perhaps my best contribution to our community is via the many training courses I’ve delivered over the years – since the first ITIL course in 1990. And I have especially good memories of speaking over 100 events and conferences across the world.

Now I am mostly retired – too old for the Monday-Friday every week game, but still keen to do more things, especially fun stuff. Conferences are still fun and discovering new things to evangelise about has helped: like Devops, Intelligent Disobedience, Knowledge management and more.